Bantoo Academy Privacy Policy

Bantoo Pay Ltd operates the Bantoo Academy website, which provides learning and teaching

services and other compatible services.

This page is used to inform website visitors regarding our policies with the collection, use, and

disclosure of Personal Information if anyone decided to use our Service, the Websites

www.bantooacademy.com and the Bantoo Academy mobile app.

If you choose to use our Service, then you agree to the collection and use of information in

relation with this policy. The Personal Information that we collect are used for providing and

improving the Service. We will not use or share your information with anyone except as

described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions,

which is accessible at www.bantooacademy.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain

personally identifiable information, including but not limited to your name, phone number, and

postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your

browser sends to us that is called Log Data. This Log Data may include information such as your

computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit,

the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique

identifier. These are sent to your browser from the website that you visit and are stored on your

computer's hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have

the option to either accept or refuse these cookies, and know when a cookie is being sent to

your computer. If you choose to refuse our cookies, you may not be able to use some portions

of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal

Information. The reason is to perform the tasks assigned to them on our behalf. However, they

are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use

commercially acceptable means of protecting it. But remember that no method of transmission

over the internet, or method of electronic storage is 100% secure and reliable, and we cannot

guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed

to that site. Note that these external sites are not operated by us. Therefore, we strongly advise

you to review the Privacy Policy of these websites. We have no control over, and assume no

responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal

identifiable information from children under 18. In the case we discover that a child under 18

has provided us with personal information, we immediately delete this from our servers. If you

are a parent or guardian and you are aware that your child has provided us with personal

information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page

periodically for any changes. We will notify you of any changes by posting the new Privacy Policy

on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us

by email on legal@bantoopay.com.

In the context of using the Service it is required to process information concerning users (« User »). To use the various services offered by the Service, the User transmits information, some of which identifies him or her ("personal data").

The present privacy policy informs the User of the manner in which BANTOO collects and processes his or her personal data. We invite the User to read this privacy policy carefully.


Data Controller
The Data Controller is BANTOO WORLD INC, a company incorporated and operating under the laws of the United Kingdom, (Registered Number: XXX), located at XXXX- United Kingdom (referred to as “BANTOO”, “We”, “Us”, or “Our”).

The Data Protection Officer is Ms Olivia Peterson.


Purpose of data processing

BANTOO uses the data it collects to :


Fulfill its obligations towards the User who has subscribed to the Bantoo Academy Premium subscription (identify you and enable you to access the Service, process your subscription, your orders and your payments),


Communicate with the User about the Service and its evolution (new content available, new features, satisfaction survey...) or with the aim of helping the User in the event of a technical problem when the User has subscribed,


Determine the User's general geographic location, where he/she has consented, and thus provide him/her with localized content,
Communicate with the User (by e-mail, push notifications or instant messages) if the User has opted in for such a communication and checked the box "I wish to receive news from BANTOO",


Communicate with the User (by e-mail and/or telephone number, push notifications or instant messages) if the User has opted in for such a communication and checked the box "I wish to receive commercial offers from BANTOO" in order to send him/her any special offers, promotional announcements, competitions from BANTOO,


Communicate with the User (by email and/or telephone number, push notifications or SMS) if the User has opted in for such a communication and checked the box "I wish to receive commercial offers from BANTOO’s Partners" in order to send him/her any special offers, promotional announcements, competitions from BANTOO’s Partners,


To prevent, detect and investigate potentially prohibited or illegal activities, such as fraud, and to enforce the Service Terms & Conditions (for example, to determine eligibility for free trials),


To analyze, improve and personalize the Service and to provide the User with the best possible customer experience if the User has accepted all or part of the cookies.




Legal basis for processing your data

BANTOO only collects and processes the User's personal data in the cases provided for by the regulations in force:


The performance of the Agreement concluded between BANTOO and the User for the use of the Service (Article 6,1, b) of the General Data Protection Regulation of April 27, 2016),


The consent given by the User to the use of his/her data (Article 6,1, a) of the General Data Protection Regulation of April 27, 2016),
The existence of a legitimate interest for BANTOO to use the User's data. Legitimate interest is a set of commercial or business reasons that justifies BANTOO's use of the User's personal (Article 6,1, f) of the General Data Protection Regulation of April 27, 2016).



Processed data:


BANTOO processes personal data that the User communicates to it such as:


Last name, first name, title, birthdate, gender
E-mail address, postal address, telephone number,
Identifier and encrypted password used to identify you on the Service
    Encrypted payment information (only for Bantoo Academy subscription or specific partner offers),
Geolocation


BANTOO also processes the User's personal data that it collects automatically when the User uses the service, such as :
Activity on the Service, including content viewed, reading history and searches carried out,
Details of the User's interactions with customer service, such as the date, time and content of e-mails,
The User's IP address,
The User's computer login details,
The iD or unique identifiers of the User's devices, their characteristics as well as those of the software with which they are equipped (such as their type and configuration),
Connection data,
Statistics on pages displayed,
referral URLs,
Standard information on Internet connection logs.

BANTOO processes data collected through cookies and other tracking devices.


What are cookies and other trackers?


Cookies or other similar identifiers are files deposited when a website, mobile application or online advertisement is consulted and stored in a specific space on the hard disk of the User's computer or mobile device.
Cookies enable status information to be sent when a User consults a site. Status information can be, for example, a session identifier, a language, an expiry date, a response domain, etc. Cookies are managed by the User's Internet browser or mobile application, and only the issuer of a cookie can decide whether to read or modify the information contained in it.
Cookies have several functions, such as enabling the User to navigate efficiently on a site or mobile application and/or to optimize its operation, to remember his choices, to offer him relevant advertising content according to his centers of interest expressed during navigation.
There are different types of cookies:
Operating cookies, required to operate the Service
Cookies related to targeted advertising operations,
Certain audience measurement cookies.
The installation of cookies - other than Operating cookies - is subject to the User's consent. On the User's first visit to the site or application, an information banner is displayed, informing the User that by continuing to browse the site, he or she can choose which cookies will be installed on his or her equipment. The User must consent to the installation of certain cookies in order to continue browsing the site. If the User consents in accordance with the terms and conditions brought to BANTOO's attention, he/she may at any time revoke his/her choice in accordance with the terms and conditions described in the paragraph below entitled "How to deactivate cookies".
SDKs (Software Development Kits) are programming tools offered to publishers and developers of mobile applications. SDKs can have various functionalities. Some enable debugging or debugging of mobile applications. Others detect and analyze application crashes. Finally, some are used to analyze the audience and user behavior on applications in order to measure their popularity, or to serve advertising.

What cookies does BANTOO use?


Unless the User objects, the cookies used on the Service are :
Google Firebase : Functional (Required) - User authentication/account creation
Amplitude : Functional (Required) - Application performance, User statistics
Salesforce : Functional (Optional) - User communication, Push notification
Didomi : Functional (Required) Management of rgpd consent notice visible at 1st application launch
Umbraco : Functional (Required): Used to manage all content visible from the front
Appsflyer : Functional (Optional) : Performance, Statistics


Why does BANTOO use cookies and other tracking technologies?


BANTOO and its Service Providers use, if the User has consented, cookies and other technologies for various reasons. Cookies and other technologies enable BANTOO, among other things, to authenticate the User, notably when he/she is connected to the website and/or the application in order to provide the service, to facilitate access to the services (BANTOO offers to remember the User each time he/she connects), to measure the audience for these advertisements and the frequency of the Site or Application (number of pages viewed, number and frequency of visits), to enable BANTOO to provide and analyze its services, to identify its users more precisely, to better understand their interests, and to target its advertising and marketing campaigns. This is the case, for example, with Google Analytics, Google Firebase, Youbora or Braze cookies. These cookies also enable BANTOO to apply its general conditions of use, prevent fraud and ensure the security of the Service.


How can I deactivate cookies?


The User has several options for deleting cookies and other trackers:


Application settings:
The registration of a cookie in the User's terminal is subject to his will, which he can express and modify at any time and free of charge through the choices offered to him by the application software.
The User can – except for operating cookies necessary for the smooth running of the Service - choose to accept all cookies or reject them systematically, or choose which cookies to accept depending on who is sending them. The User may also configure the application software to accept or reject cookies on a case-by-case basis, prior to their installation. The User may also regularly delete cookies from his terminal via the application software. The User must not forget to set the parameters on his various terminals (tablets, smartphones, computers, etc.).
Cookies enable the User to take full advantage of the Site's functionalities. If the application software is configured to refuse all cookies or trackers, this may prevent the use of part of the Service, for which the Publisher cannot be held responsible.
In order to manage cookies and trackers as closely as possible to the User's expectations, he/she is advised to configure the application software according to its purpose.


Deactivating cookies and other trackers placed by third-party publishers:
The User may choose to deactivate cookies and other trackers deposited by third-party publishers by visiting their sites directly. Cookies and other trackers placed by social networking sites are the sole responsibility of these sites. The User can consult the terms of confidentiality of each of these sites on their own page.


How long do cookies last?
Cookies are kept for a maximum of 12 months. At the end of this period, BANTOO must again obtain the User's consent.


Persons concerned


The data processing concerns only those persons who wish to access to the Service.


Data recipients


BANTOO shares User data for various purposes with third parties as described below:
To the BANTOO ecosystem of companies: BANTOO shares the User's data with the BANTOO ecosystem of companies in order to process and store the User's data, give the User access to the Service, provide customer support, make decisions about Service improvement and content development, and also for other purposes that are described in the Data Use section of this Privacy Statement,
To BANTOO’s service providers: BANTOO uses other companies, agents or subcontractors ("Service Providers") who perform certain services on behalf of BANTOO or who assist BANTOO in providing services to the User. BANTOO works, for example, with Service Providers in the field of IT services, to personalize and improve the service, to process credit card and other payment transactions, and to process and administer consumer surveys. In the course of providing these services, these Service Providers may access the User's personal data or other data concerning the User. BANTOO will not allow them to use or disclose the User's personal data, except when such use is made in connection with the provision of their services,


For the protection of BANTOO and its Service Providers: BANTOO and its Service Providers reserve the right to disclose and otherwise use your personal data and other data when they believe in good faith that it is necessary to (a) comply with any law, regulation, legal process or governmental request, (b) enforce any applicable terms of use, (c) detect, prevent or investigate illegal or suspected illegal activities (including payment fraud), security breaches or technical problems, or (d) protect the rights, property or safety of BANTOO, its users or the public, where required or permitted by law,


As part of a corporate transfer: whether as part of a reorganization, restructuring, merger, sale or any other type of asset transfer, BANTOO will transfer all of its data, including your personal data, provided that the receiving party agrees to respect such personal data, in accordance with BANTOOs’s Privacy Policy,


In the context of information sharing, where BANTOO transfers personal data to countries outside the European Economic Area and other regions that have data protection legislation, BANTOO will ensure that such transfers are made in accordance with this Privacy Policy and in compliance with applicable data protection legislation.


Other websites, platforms and applications


The Service may include links to sites operated by third parties whose data processing policies may differ from those of BANTOO. These websites are governed by separate and independent data privacy policies, privacy statements, notices and conditions of use that we recommend the User to read carefully. The User may also see third-party applications that interact with the Service.
Transfer of data outside the European Union

Personal data may be transferred to BANTOO partners outside the European Union who provide sufficient and appropriate guarantees regarding the protection of the User's personal data.

Access to your account and profiles

In order to facilitate access to the User's account and to simplify management of the Service, we use technologies that allow the User to identify himself as the account holder and to provide direct and simplified access to his account without having to enter a new password or other means of identification when he returns to the service. Wherever possible, users of public or shared devices are urged to disconnect and deactivate their devices systematically at the end of each visit. If the User sells or returns a computer or device compatible with the Service, he or she must disconnect and deactivate the device beforehand. Otherwise, if you do not keep your password or device secure, or if you do not log out and deactivate your device, other users may have access to your account, including your personal data.


If the User shares his/her account or allows others to access it, these people will be able to see your information, including in some cases the User's personal data, such as account data (your e-mail address, among others).


Legal age to use the service


The User must be 15 years of age or older in order to access to the Service.
Minors under 18 may use the Service, but only with the consent and under the supervision of a parent or legal guardian.


Data retention period


BANTOO retains your personal data for a period of three years from the end of our commercial relationship relating to your use of the Service.
If you have also consented to receive our commercial offers, we will keep your data for a period of three years after the last commercial solicitation that we have sent you and to which you have not responded.


In the event that you have also consented to receive our newsletters, we keep your data for as long as you do not unsubscribe (via the unsubscribe link integrated into the newsletters).


Security
In order to guarantee the security of User data, BANTOO has adopted the following measures to prevent personal data from being distorted, damaged or accessed by unauthorized third parties:
Protecting physical access to the premises where data is stored (secure building);
The implementation of a user authentication process using individual passwords;
Processing is carried out on a dedicated internal network not connected to the Internet.
Sites belonging to third parties
Links on the Site or Application may direct you to external sites.
The personal data protection policies of these sites may differ from the present policy. We therefore recommend that you read the privacy policy of each site concerned.
In any case, we cannot be held responsible if the content of one of the sites concerned contravenes the legal and regulatory provisions in force.


Changes to this Privacy Policy


This Privacy Policy may be modified or amended at any time. You are invited to consult it regularly.

User's choice


If the User no longer wishes to receive certain types of messages and communications (commercial offers, newsletters, events) from BANTOO, simply click on the "Unsubscribe" link in the e-mail or reply STOP (or the indication received in the message) to the SMS. Please note that it is not possible to unsubscribe from some of our communications, in particular messages concerning transactions linked to your account.
You can opt to receive push notifications from BANTOO. If you later decide that you no longer wish to receive these notifications, you can disable this feature at any time through the settings on your mobile device.
To make your choices regarding the cookies employed on our website as well as other types of tracking and online advertising, see the "Cookies and online advertising" section.


User rights


The User may request access to his/her personal User data, modify it or update it if it is erroneous or obsolete. The easiest way to do this is through the "My Account" section, where the User can view and edit a wide range of account information, including contact and payment details. To access the "My Account" section, the User will be asked to log in. The User may also refer to the "Your Choices" section of this Privacy Policy for additional options regarding his or her personal data.


The User will also have the option of requesting BANTOO to delete his/her personal data if it is no longer required for the service, for billing records or for other legitimate reasons. To do so, or if the User has any other questions concerning the confidentiality practices of the Service, he or she may write to dpo@bantooacademy.com


If, after contacting BANTOO, the User considers that his or her data rights have not been respected, he or she may submit a complaint to the ????


Last modification : 16/07/2024


In the event of translation, the English version shall prevail.